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RESOLVED: **Summary:** A subset of customers may be experiencing UI issue when files are uploaded via Chat to Google Workspace Support. **Description:** We are experiencing an intermittent issue with Google Workspace Chat Support beginning at Friday, 2025-11-14 10:05 PST. Our engineering team continues to investigate the issue. We will provide an update by Sunday, 2025-11-16 20:30 PST with current details. We apologize to all who are affected by the disruption. **Symptoms:** A subset Customers using Chat to Google Workspace Support might encounter a UI issue where uploaded files appear as a blank message instead of showing the file directly in the chat interface. Despite this UI issue, files are successfully uploaded and accessible by clicking on the blank message. **Workaround:** None at this time.
Incident began at 2025-11-14 18:05 and ended at 2025-11-17 03:10 (times are in Coordinated Universal Time (UTC)).Summary: A subset of customers might have experienced UI issue while uploading the files to Google Support via Chat. Description: The issue with Google Cloud Support has been resolved for all affected users as of Sunday, 2025-11-16 19:10 PST. […]

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