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RESOLVED: **Title:** Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Console **Description:** We are experiencing an issue with Admin Console beginning at Tuesday, 2026-01-20 03:32 PST. Mitigation work is currently underway by our engineering team. The mitigation is expected to complete by Tuesday, 2026-01-20 07:45 PST. We will provide more information by Tuesday, 2026-01-20 08:00 PST. We apologize to all who are affected by the disruption. **Symptoms:** - **Admin Console**: Administrators searching for or viewing users may see empty fields for primary email addresses and account creation dates. The issue may also affect display of user information where a user's email address would normally be present (such as Reporting or Activity events). - **Directory API**: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may receive responses with missing email and account creation metadata. **Workaround:** None at the time.
Incident began at 2026-01-20 11:32 and ended at 2026-01-20 16:50 (times are in Coordinated Universal Time (UTC)).Summary Google Workspace customers may have experienced missing account metadata, including primary email address and account creation time in the Admin Console. Description The issue with Admin Console has been resolved for all affected users as of Tuesday, 2026-01-20 […]

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