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K-2

RESOLVED: **Summary:** Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view. **Description:** We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT. Our engineering team has investigated the issue and are currently working on mitigating the issue. We will provide more information by Friday, 2026-08-28 14:15 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms:** Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view **Workaround:** Users can refresh to see new messages
Incident began at 2026-08-28 17:50 and ended at 2026-08-28 20:34 (times are in Coordinated Universal Time (UTC)).Incident Report Summary On Friday, August 28, 2026, between 10:50 US/Pacific and 13:34 US/Pacific for a duration of 2 hours and 44 minutes, Google Chat users experienced delays in receiving real-time incoming messages within active conversation streams across web, […]

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